First Name
Last Name

FAQs (Frequently Asked Questions)

How do I place an order?
How do I get a Customer ID Number?
Where are the prices in your Catalog and on your Website?
When does merchandise get shipped?
How do you handle backordered shipments?
Can I purchase each item individually?
Why do I get error messages when downloading the online Catalog?
Do you have a minimum order requirement?
Are there any pricing discounts available?
What kind of plating do you offer?
What payment methods do you except?
How do I obtain an Open Account?
Is it safe for me to use my credit card? Is your site secure?
Are all orders subject to sales tax collection?
Can I order by regular mail or fax?
What is your privacy policy? How do you use my information?
What are "cookies" and how does use them?
Can I disable cookies?
How can I find out about the status of my order?
What if I need to return something? What is your return policy?
Do you ship to foreign countries?
How many products does carry?
Is open to suggestions from consumers?

How do you handle backordered shipments?

We will gladly keep items on backorder for you and ship what is in stock so as not to delay merchandise that you may be in need of immediately. Please be aware that shipping charges for all backorders will apply. If an error was made by us, we will be responsible for shipping, and dispatch the merchandise as quickly as possible. If you have specific instructions for backorders, whether a change of address, method of delivery, no shipments under a specific amount, or any other request, please let us know. We will also substitute a similar item at your request and approval.