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FAQs (Frequently Asked Questions)

How do I place an order?
How do I get a Customer ID Number?
Where are the prices in your Catalog and on your Website?
When does merchandise get shipped?
How do you handle backordered shipments?
Can I purchase each item individually?
Why do I get error messages when downloading the online Catalog?
Do you have a minimum order requirement?
Are there any pricing discounts available?
What kind of plating do you offer?
What payment methods do you except?
How do I obtain an Open Account?
Is it safe for me to use my credit card? Is your site secure?
Are all orders subject to sales tax collection?
Can I order by regular mail or fax?
What is your privacy policy? How do you use my information?
What are "cookies" and how does use them?
Can I disable cookies?
How can I find out about the status of my order?
What if I need to return something? What is your return policy?
Do you ship to foreign countries?
How many products does carry?
Is open to suggestions from consumers?

How do I place an order?

When ordering, simply give us the Style Number of the item(s) you wish to purchase, the Quantity and Finish you desire. To avoid errors and costly delays, please prepare and double check your order before calling. Please indicate if backorders are acceptable. Orders can be charged to VISA, MASTERCARD or DISCOVER CARD for your convenience, or if you choose, we will gladly ship C.O.D. Open Accounts are welcomed pending a credit application approval.