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FAQs (Frequently Asked Questions)

How do I place an order?
How do I get a Customer ID Number?
Where are the prices in your Catalog and on your Website?
When does merchandise get shipped?
How do you handle backordered shipments?
Can I purchase each item individually?
Why do I get error messages when downloading the online Catalog?
Do you have a minimum order requirement?
Are there any pricing discounts available?
What kind of plating do you offer?
What payment methods do you except?
How do I obtain an Open Account?
Is it safe for me to use my credit card? Is your site secure?
Are all orders subject to sales tax collection?
Can I order by regular mail or fax?
What is your privacy policy? How do you use my information?
What are "cookies" and how does use them?
Can I disable cookies?
How can I find out about the status of my order?
What if I need to return something? What is your return policy?
Do you ship to foreign countries?
How many products does carry?
Is open to suggestions from consumers?

Is it safe for me to use my credit card? Is your site secure?

Yes. Our entire Website is secured with SSL 128 bit encryption technology. SSL is short for Secure Socket Layer, a protocol developed for transmitting private documents via the Internet. SSL works by using a private key to encrypt data that is transferred over the SSL connection. Both Netscape Navigator and Internet Explorer support SSL, and many Websites use the protocol to obtain confidential user information, such as credit card numbers. If you access the site using a secure browser such as Netscape or Internet Explorer, the sensitive data you send is encrypted for your protection during the transmission process and can only be decoded by To verify secure internet connection, on your toolbar, click on FILE, PROPERTIES, then view connection, or click on the "CERTIFICATES" button to view Certificate information.