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FAQs (Frequently Asked Questions)

How do I place an order?
How do I get a Customer ID Number?
Where are the prices in your Catalog and on your Website?
When does merchandise get shipped?
How do you handle backordered shipments?
Can I purchase each item individually?
Why do I get error messages when downloading the online Catalog?
Do you have a minimum order requirement?
Are there any pricing discounts available?
What kind of plating do you offer?
What payment methods do you except?
How do I obtain an Open Account?
Is it safe for me to use my credit card? Is your site secure?
Are all orders subject to sales tax collection?
Can I order by regular mail or fax?
What is your privacy policy? How do you use my information?
What are "cookies" and how does use them?
Can I disable cookies?
How can I find out about the status of my order?
What if I need to return something? What is your return policy?
Do you ship to foreign countries?
How many products does carry?
Is open to suggestions from consumers?

Are all orders subject to sales tax collection?

No. Orders shipped outside of New York State are not subject to sales tax collection. Only orders shipped to an address within New York State, will be charged with the applicable county sales tax rate (This also applies to merchandise picked up from our showroom). If you have a Resale Certificate, please let us know at the time of your order. We will send you a form in order to keep your signature on file. If you prefer, simply make a copy of your certificate, and send it to us. If you plan on visiting our showroom, please bring your resale certificate with you.