Frequently Asked Questions
How do I place an order?
When ordering, simply give us the Style Number of the item(s) you wish to purchase, the Quantity and Finish you desire. To avoid errors and costly delays, please prepare and double check your order before calling. Please indicate if backorders are acceptable. Orders can be charged to VISA, MASTERCARD or DISCOVER CARD for your convenience, or if you choose, we will gladly ship C.O.D. Open Accounts are welcomed pending a credit application approval.
How do I get a Customer ID Number?
- Every customer is assigned an Account number. If you are a first time caller, the Customer Service Representative you speak with will advise you of your Customer ID number.
Where are the prices in your Catalog and on your Website?
- Our Catalog and Website do not contain prices. Currently, price list is not available. Please contact our Customer Support for price quotes.
When does merchandise get shipped?
- Shipments are generally made within 24 hours, and are shipped via U.P.S. However, we will ship through alternative means at your request.
How do you handle backordered shipments?
- We will gladly keep items on backorder for you and ship what is in stock so as not to delay merchandise that you may be in need of immediately. Please be aware that shipping charges for all backorders will apply. If an error was made by us, we will be responsible for shipping, and dispatch the merchandise as quickly as possible. If you have specific instructions for backorders, whether a change of address, method of delivery, no shipments under a specific amount, or any other request, please let us know. We will also substitute a similar item at your request and approval.
Can I purchase each item individually?
- Most items are sold by the dozen (12 pieces) or gross (144 pieces) unless specified otherwise.
Why do I get error messages when downloading the online Catalog?
An error message comes up stating "Internet Explorer cannot download from the Internet site [file name] from [Website]. Server returned an invalid or unrecognized response." Three things can cause this error to occur:
- Your system resources may be too slow to write the file to your computer. Reboot your system and try downloading the file again.
- You may be seeing a WinProxy error. If this is the case, your Network Administrator will need to update your MS Proxy Server (The latest service pack can be found at Microsoft Proxy Update).
- Your Anti-Virus software may be blocking the file. Contact your Network Administrator to have them disable web scanning so you can download the document. Once downloaded, they can resume the scanning.
- For other error related messages, please download winzip zip utility first, then download the online catalog.
Do you have a minimum order requirement?
- Yes. We are aware that large minimums are difficult to work with, especially with re-orders. Therefore, we have maintained our reasonable request that merchandise ordered should total a minimum of $50.00. Shipping and handling charges are additional. Orders placed that do not total our minimum, will be subject to a $5.00 small order fee. (Orders under $25 will not be accepted)
Are there any pricing discounts available?
- Yes. Our price structure is based on the quantity of an item purchased. Applicable pricing discounts, ranging between 5% and 10% for most items, are available at each quantity break. This pricing applies when items are purchased in the following gross quantities; 1, 10, 25, 50, and 100 gross. Special pricing is available for Distributors and larger volume purchases.
What kind of plating do you offer?
- We offer merchandise unplated (Raw Brass), or plated Hamilton Gold, Gilt, Imitation Rhodium, White, Silver Plate, and Nickel Plate. We also offer our items in an array of Antique Plating finishes. Selected items are stocked in Sterling Silver (S/S), Gold Filled (12K/20 & 14K/20), and Karat Gold (14KT).
What payment methods do you except?
- C.O.D. (Company Check, Certified Check, or Cash. Personal Checks will be held till they clear. We DO NOT accept Money Orders)
- VISA, MASTERCARD, or DISCOVER CARD
- OPEN ACCOUNTS are welcomed pending a credit application approval (request an application).
- BANK WIRE TRANSFER
- PREPAID
How do I obtain an Open Account?
- If you have a rating of 1 or 2 with the Jewelers Board of Trade, your account can be immediately established. We welcome those individuals and companies who are not rated by the JBT, provided existing credit references can be furnished. Please request a Credit Application Form.
Is it safe for me to use my credit card? Is your site secure?
- Yes. Our entire Website is secured with SSL 128 bit encryption technology. SSL is short for Secure Socket Layer, a protocol developed for transmitting private documents via the Internet. SSL works by using a private key to encrypt data that is transferred over the SSL connection. Both Netscape Navigator and Internet Explorer support SSL, and many Websites use the protocol to obtain confidential user information, such as credit card numbers. If you access the easternfindings.com site using a secure browser such as Netscape or Internet Explorer, the sensitive data you send is encrypted for your protection during the transmission process and can only be decoded by easternfindings.com. To verify secure internet connection, on your toolbar, click on FILE, PROPERTIES, then view connection, or click on the "CERTIFICATES" button to view Certificate information.
Are all orders subject to sales tax collection?
- No. Orders shipped outside of New York State are not subject to sales tax collection. Only orders shipped to an address within New York State, will be charged with the applicable county sales tax rate (This also applies to merchandise picked up from our showroom). If you have a Resale Certificate, please let us know at the time of your order. We will send you a form in order to keep your signature on file. If you prefer, simply make a copy of your certificate, and send it to us. If you plan on visiting our showroom, please bring your resale certificate with you.
Can I order by regular mail or fax?
- Yes. To order by postal mail: Download and print order form and complete all required information. Mail order form to Eastern Findings Corp., 116 County Courthouse Road, Garden City Park, NY 11040. To order by fax: Download and print order form and complete all required information. Fax order form to: 516-747-6650.
What is your privacy policy? How do you use my information?
- EasternFindings.com DOES NOT trade, rent, or sell your personal information to anyone. We will not send you any unwanted e-mail or store information about future store promotions unless you specifically ask us to do so. You can register for our e-mail newsletters and announcements by clicking here.
What are "cookies" and how does easternfindings.com use them?
- "Cookies" are small pieces of data that are stored in the memory of your browser on your hard drive.
- EasternFindings.com's only purpose in using cookies is to store your data from fill-in forms to your hard drive. If you use our online fill-in forms regularly, then we recommend that you configure your privacy settings to "allow" EasternFindings.com to use cookies. It will allow you to conveniently fill in the form fields only once.
- We do not use cookies to obtain any information about you, your computer, or your online activities.
Can I disable cookies?
- Most web browsers allow you to exercise control over cookie files on your computer by erasing them, blocking them, or notifying you when such a file is stored. Please take a look at your particular browser for instructions on this function.
How can I find out about the status of my order?
- Customer service will answer questions related to your order. Please give us your name and address including billing zip code and / or your invoice number. Customer service will also answer questions regarding products and general information. Our express Customer service e-mail address is: sales@easternfindings.com.
What if I need to return something? What is your return policy?
- EasternFindings.com guarantees 100% satisfaction and we stand behind our products. That's why you can shop at Eastern Findings with complete confidence. If your selection does not meet your expectations, simply contact customer service for an RMA (Return Merchandise Authorization) number. Claims must be made within 10 days of receiving the merchandise. For more detailed information on returns and exchanges, click here.
Do you ship to foreign countries?
- Yes. Please email or call for shipping information and ordering instructions.
How many products does easternfindings.com carry?
- There are over 15,000 different items in stock with new products being added daily.
Is easternfindings.com open to suggestions from consumers?
- We always enjoy hearing from you, and our merchandising team values your input. easternfindings.com works continuously to improve its product line. To send a suggestion, contact sales@easternfindings.com.